Sales Development Representative (Remote) Datarails March 2025 – Present Generate and qualify new business opportunities through outbound outreach (email, calls, and LinkedIn) Engage with global prospects, identify needs, and assess fit for solutions Schedule qualified meetings and hand off opportunities to Account Executives Maintain accurate activity tracking and pipeline updates in CRM systems Senior Customer Service Representative (Remote) Wheelzy Inc. July 2024 – February 2025 Managed inbound and outbound customer interactions via chat, email, and phone in a remote environment Guided customers through the end-to-end car-selling process with a focus on clarity and efficiency Maintained high customer satisfaction by providing timely and accurate support Adapted quickly to remote tools and workflows while meeting performance targets Communications Trainer Concentrix, Baguio City, Philippines November 2020 – June 2024 Delivered virtual and in-person coaching sessions to improve agent communication skills Conducted remote call monitoring, feedback sessions, and performance evaluations Designed and facilitated weekly training activities to enhance service quality Helped teams consistently meet quality and customer experience standards Fraud Analyst Concentrix, Baguio City, Philippines January 2018 – November 2020 Analyzed customer accounts and transactions to identify and prevent fraudulent activity Used internal systems and tools to assess risk and recommend appropriate actions Collaborated with cross-functional teams to resolve cases efficiently Maintained accuracy and attention to detail in a fast-paced environment Customer Service Advocate Sitel Inc., Baguio City, Philippines December 2013 – January 2018 Provided customer support via phone, email, and chat, resolving issues efficiently Troubleshot customer concerns and coordinated with internal teams for resolution Consistently delivered service that met or exceeded performance metrics