Customer Success Executive | BMG Outsourcing / Sleek 2023–2026 Managed B2B clients across Australia, Singapore, and the UK, supporting customer retention, renewals, and account growth. Conducted regular client follow-ups, identified business needs, and recommended relevant services. Managed customer relationships, payment follow-ups, contract renewals, and service-related concerns. Used HubSpot, Xero, Tableau, and other CRM and reporting tools to maintain accurate customer and sales records. Sales Development Representative | Maclean Financial 2022 Conducted high-volume outbound prospecting and cold calls to generate qualified B2B leads. Qualified prospects, handled objections, and booked meetings for sales opportunities. Managed leads and follow-ups through CRM systems while maintaining accurate pipeline information. Supported business growth through consistent prospecting and appointment setting. Virtual Assistant / Sales Account Manager | Alibaba Cloud International Supported sales and business development activities, including lead generation, prospect research, and customer follow-ups. Managed CRM data, sales pipelines, calendars, and administrative tasks for sales operations. Communicated with international prospects and supported the sales process from initial outreach through qualification and handoff.