Sales Development Representative with experience in outbound prospecting, cold calling, and lead qualification within the insurance and service industries. Skilled in handling high-volume inbound and outbound calls while identifying potential clients and gathering accurate customer information. Experienced in CRM data management, dispatch coordination, and customer support operations in fast-paced environments. Demonstrates consistent performance in meeting outreach targets while maintaining clear and professional communication with prospects and customers.

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Nearly five years of experience in BPO environments supporting sales and customer service operations across insurance, roadside assistance, and healthcare services. Responsibilities have included high-volume cold calling for insurance lead generation, qualifying prospects, and maintaining accurate records in CRM and dialing systems. Additional experience includes dispatch coordination for roadside assistance, managing inbound support calls, coordinating service providers, and tracking service completion. Recent work has focused on healthcare customer service, including order processing for medical equipment, scheduling deliveries, and coordinating with internal teams to ensure accurate documentation and fulfillment while maintaining high standards of customer support.