Sales Development Representative with over 10 years of experience in outbound outreach, lead generation, and customer engagement across sales, collections, and support environments. Skilled in cold calling, email outreach, and CRM management to qualify leads and schedule appointments. Experienced in managing pipelines, maintaining accurate records, and supporting sales teams through consistent follow-ups and coordination. Strong background in collections and customer service, contributing to client retention and revenue growth.

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Over a decade of experience in sales, collections, and customer service roles within BPO and remote environments. Has handled outbound prospecting, appointment setting, and lead qualification while maintaining CRM systems and coordinating client communications. Experience includes inside sales support, order processing, and customer inquiry management using various tools, as well as long-term work in collections negotiating payment arrangements and maintaining account records. Earlier roles focused on financial and healthcare customer support, providing assistance, resolving issues, and ensuring accurate documentation while consistently meeting performance targets.