Professional Summary

Results-driven Virtual Assistant, Sales Development Representative, and Customer Service Professional with over 10 years of experience in sales, collections, and customer support. Proven ability to communicate effectively, manage client relationships, and drive results through lead generation, appointment setting, and customer engagement. Highly organized, detail-oriented, and skilled in CRM systems and remote work environments.

Key Skills

Sales & Lead Generation – Strong experience in cold calling, prospecting, and qualifying leads Appointment Setting & Calendar Management – Efficient scheduling, confirmations, and follow-ups Customer Service & Client Relationship Management – 10+ years handling customers across finance, healthcare, and e-commerce Communication Skills (Verbal & Written) – Clear, persuasive, and professional interaction across channels Negotiation & Persuasion – Proven ability to close deals and secure payments (collections background)

Professional Experience

General Virtual Assistant / Cold Caller / Sales Development Representative VA Plus | April 2025 – March 30, 2026 • Contact potential clients through calls, emails, and messaging platforms • Schedule and manage appointments while avoiding conflicts • Qualify leads to ensure alignment with services offered • Confirm appointments and handle rescheduling or cancellations • Maintain accurate CRM records of communications and activities • Utilize GoHighLevel as a dialing and CRM system ________________________________________ Appointment Setter My Remote VA (WFH) | October 2024 – February 2025 • Reached out to leads via calls, email, and other channels • Managed calendars and scheduled appointments efficiently • Screened and qualified potential clients • Conducted appointment confirmations and follow-ups • Maintained organized records of all client interactions ________________________________________ Inside Sales Agent NOORO-US (XF Agencija Limited, Hong Kong) | December 2023 – May 2024 • Managed customer orders through Shopify • Processed refunds, returns, and order updates • Responded to customer inquiries via Gorgias and Aircall • Provided troubleshooting support for wellness devices • Maintained accurate customer data in Shopify • Collaborated with team members via Slack and Zoom • Promoted and supported sales of wellness products ________________________________________ Senior Operations Representative (Collections) Capital One Philippines Support Services Corp. | July 2014 – December 2023 • Handled collections with professionalism and strong customer service • Negotiated payment plans and repayment schedules • Persuaded customers to settle outstanding balances • Maintained accurate customer records and payment tracking • Collaborated with Accounts Receivable teams • Retained customer relationships while meeting collection targets ________________________________________ Customer Service Agent (Financial Account) Sykes Asia Inc. | August 2013 – April 2014 • Assisted customers with inquiries and complaints • Provided information on financial products and services • Documented customer interactions and resolutions • Helped clients with policy documentation and corrections • Maintained strong client relationships and company reputation ________________________________________ Customer Care Assistant (Healthcare Account) Affiliated Computer Services | December 2010 – August 2013 • Assisted members with healthcare benefits and inquiries • Processed pre-authorizations and handled claims-related questions • Provided provider network information • Managed cancellations and account updates • Delivered timely support via phone and email ________________________________________