Professional Summary

Results-driven Sales Development Representative, Virtual Assistant, and Social Media Manager with a background in psychology and strong experience in B2B sales, lead generation, LinkedIn profile optimization, customer service, and digital marketing. Proven ability to engage decision-makers, build high-quality sales pipelines, and help clients enhance their LinkedIn profiles to attract opportunities and strengthen their personal or business brand. Experienced in high-volume outbound prospecting, CRM management, and consultative selling, consistently improving lead conversion and pipeline growth. Creative and detail-oriented, with hands-on experience in Canva design, social media management, and branding, producing marketing assets that boost engagement and drive sales. Proficient in tools such as Apollo, HubSpot, and LinkedIn Sales Navigator, with a strong ability to manage multiple roles across sales, HR, admin, and marketing functions.

Key Skills

Lead generation and prospecting Cold calling and email outreach Appointment setting and follow-ups CRM management and pipeline tracking Customer relationship management Objection handling and closing support

Professional Experience

Sales Development Representative TechKooks.com | 2025 – Present Conduct lead generation and prospecting through outbound calls, emails, and social media Qualify potential clients and schedule appointments for the sales team Manage CRM systems to track leads, follow-ups, and pipeline progress Build and maintain relationships with prospects to drive conversions Consistently meet daily and weekly outreach targets Customer Service Representative (Voice & Non-Voice) BPO Industry | 2 Years Experience Handled inbound and outbound calls, emails, and chat support Assisted customers with inquiries, concerns, and issue resolution Maintained high customer satisfaction through effective communication Managed multiple tasks while meeting performance metrics and KPIs