Aquina
Get to Know Me
Watch a brief introduction that highlights my professional background and areas of expertise.
Professional Summary
Results-driven customer service and sales support professional with 7+ years of experience in customer service, technical support, cold calling, lead generation, healthcare insurance, and case management. Experienced in handling high-volume inbound and outbound calls, generating leads, assisting customers with insurance and account inquiries, and resolving issues professionally. Skilled in communication, active listening, customer relationship management, and maintaining accurate records. Certified in QuickBooks and Xero, with experience using CRM tools, Salesforce, Excel, Google Suite, and Microsoft Office. Reliable, adaptable, and committed to delivering excellent customer experiences while meeting productivity and performance goals.
Key Skills
Cold Calling & Outbound Sales
Lead Generation & Prospecting
Appointment Setting
High-Volume Call Handling
Sales Qualification
Objection Handling
Rapport Building
Active Listening
Persuasive Communication
Customer Relationship Management (CRM)
Follow-Up & Lead Nurturing
Data Entry & Call Documentation
Goal & KPI Achievement
Customer Service
Problem Solving
Remote Work & Time Management
Professional Experience
Experienced Cold Caller and Customer Service Professional with experience handling 500+ inbound and outbound healthcare insurance calls. Skilled in cold calling, lead generation, lead qualification, customer engagement, and handling customer inquiries. Experienced in building rapport, identifying customer needs, providing accurate information, and maintaining professional communication in high-volume and fast-paced environments.
