Anne
Get to Know Me
Watch a brief introduction that highlights my professional background and areas of expertise.
Professional Summary
Operations and Executive Support Specialist with 5+ years of experience supporting executives, entrepreneurs, and remote teams across administrative operations, customer support, CRM management, workflow coordination, and e-commerce. Experienced in streamlining daily operations, managing executive calendars and inboxes, organizing documentation, improving internal processes, and supporting client success initiatives. Proficient in modern business systems, AI productivity tools, and remote collaboration platforms, with a reputation for reliability, organization, and proactive problem-solving.
Key Skills
Executive Support | Operations Coordination | Administrative Support | Calendar Management | Email Management | CRM Management | Client Success | Customer Support | Workflow Optimization | SOP Documentation | Process Improvement | Project Coordination | E-commerce Support | Shopify | GoHighLevel | Google Workspace | Microsoft Office | Data Management | Reporting | Documentation | AI Productivity Tools | Scheduling | Cross-functional Collaboration
Professional Experience
PROFESSIONAL EXPERIENCE
Executive Assistant | Community Manager & E-commerce Assistant | (Remote) | January 2026 – June 2026
Managed day-to-day operations of an online membership community, ensuring a positive member experience and timely support.
Administered GoHighLevel (GHL/CC360), including CRM updates, member onboarding, and workflow management.
Assisted with Shopify, Etsy, Amazon, and TikTok Shop administrative tasks to maintain product and order accuracy.
Created and maintained SOPs, internal documentation, and operational workflows.
Designed digital marketing materials and community assets using Canva.
Coordinated content uploads, online courses, and membership portal updates.
Assisted with email communication, customer support, and issue resolution.
Prepared reports and monitored community engagement to support business growth.
Operations & Executive Support Specialist | Remote Clients | February 2021 – December 2025
Provide executive and operational support to business owners and remote teams across multiple industries.
Manage executive calendars, inboxes, meetings, scheduling, and day-to-day administrative operations.
Maintain CRM systems, customer records, and business documentation with high accuracy.
Develop SOPs, internal documentation, and workflow processes that improve operational efficiency.
Coordinate projects, task tracking, and team communication using modern collaboration tools.
Support customer service operations through email, chat, and CRM platforms.
Assist with Shopify order management, e-commerce support, invoicing, and administrative tasks.
Support online course creation, content uploads, membership platforms, and GoHighLevel administration.
Prepare reports, organize digital files, and maintain structured document management systems.
Utilize AI productivity tools to improve workflows, draft content, and automate repetitive administrative tasks.
Client Support & Billing Specialist | Comcast & Verizon | 2020 – 2022
Assisted customers with billing, account management, and service inquiries.
Resolved billing concerns while maintaining excellent customer satisfaction.
Processed account updates, documentation, and service requests accurately.
Maintained detailed customer records and ensured compliance with company procedures.
Customer Support Representative | TeleTech | Concentrix | Alorica | 2018 – 2020
Delivered customer support through phone, email, and chat channels.
Resolved customer concerns efficiently while meeting quality and productivity standards.
Maintained accurate documentation and account records.
Collaborated with internal departments to ensure timely issue resolution
