Aldrin
Get to Know Me
Watch a brief introduction that highlights my professional background and areas of expertise.
Professional Summary
Results-driven Customer Service Representative and Virtual Assistant with over 3 years of experience in customer support, billing inquiries, account management, and administrative operations. Proven track record of handling 50+ inbound customer inquiries daily while maintaining a 95%+ Quality Assurance score. Skilled in CRM documentation, payment processing, calendar management, and multi-channel communication (phone, email, chat).
Key Skills
• Customer Service & Inbound Support (Phone, Email, Chat)
• Billing & Account Management Support
• CRM Documentation & Data Entry
• Quality Assurance (95%+ QA Score)
• Calendar & Inbox Management
• Problem Solving & Escalation Management
Professional Experience
Virtual Assistant - Healthcare & Administrative Operations | MEEV (Feb 2025 – May 2026)
• Managed appointment scheduling and administrative workflows across client calendars.
• Maintained high-volume client/patient records across CRM systems while strictly adhering to data privacy standards.
• Managed operational tracking logs in Excel and Google Sheets for team reporting. Customer Service Representative | Alorica (Mar 2022 – Dec 2022)
• Resolved 50+ inbound customer inquiries daily regarding billing, credit card account management, and payment processing.
• Consistently achieved and maintained a 95%+ Quality Assurance (QA) score.
• Documented all customer interactions accurately within CRM software.
