Xerkcell
Get to Know Me
Watch a brief introduction that highlights my professional background and areas of expertise.
Professional Summary
Resourceful and client-focused Virtual Assistant with hands-on experience in email and chat support, CRM management, and administrative coordination. Skilled at delivering responsive, empathetic customer service while streamlining communication workflows in fast-paced, remote environments. Committed to providing reliable, organized, and high-quality support that enhances productivity and client satisfaction.
Key Skills
Email & Chat Support (Inbox Management)
Customer Service & Escalation Handling
CRM & Lead Management (HubSpot, TalkDesk, ReadyMode)
Appointment Setting & Calendar Coordination
Administrative Support & Task Prioritization
Remote Productivity & Workflow Optimization
Client Communication & Rapport Building
Professional Experience
Cold Caller
Land Caller | May 2025 – October 2025
- Initiated outbound calls to property owners to assess motivation and qualify leads for land sales.
- Built rapport through empathetic, solution-driven communication to increase client engagement.
- Overcame objections to improve conversion quality and reduce lead drop-off.
- Maintained CRM with accurate lead tracking and scheduled follow-up activities.
Sales Development Representative
O’Connor & Associates Tax Reduction Firm | March 2024 – May 2025
- Prospected and qualified leads via cold calling, addressing objections and uncovering upsell opportunities.
- Managed outbound and inbound email communications and secured client appointments through follow-ups.
- Maintained CRM records and tracked interaction history to ensure smooth sales handoff.
- Collaborated with internal teams to develop client-focused strategies based on feedback and performance.
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