VXI Holdings Technical Support Representative – AT&T / DirecTV February 2019 – November 2021 Provided frontline technical support for AT&T and DirecTV customers, resolving service, device, and connectivity issues. Diagnosed and troubleshot hardware, software, and network-related concerns to ensure first-call resolution. Delivered excellent customer service while meeting performance metrics for quality, efficiency, and customer satisfaction. Sutherland Global Customer Service & Technical Support Representative – AT&T February 2019 – November 2021 Handled high-volume inbound calls for AT&T customers, providing billing, account, and technical support. Educated customers on products, services, and troubleshooting steps to improve customer experience. Maintained accurate documentation and adhered to compliance and quality standards. Freelance – Personal Virtual Assistant December 2021 – May 2022 Provided administrative and operational support including email management, scheduling, data entry, and customer follow-ups. Assisted clients with task organization, process improvements, and day-to-day business operations. Maintained confidentiality, accuracy, and reliability while managing multiple tasks remotely. Frontier Communications Technical Support Specialist – Business Accounts May 2022 – September 2024 Delivered advanced technical support to business clients, troubleshooting internet, voice, and connectivity services. Collaborated with internal teams to resolve escalated technical issues and minimize service downtime. Built strong client relationships through clear communication, professionalism, and consistent follow-ups. Allstate Insurance Appointment Setter March 2025 – November 2025 Conducted outbound calls to qualify insurance leads and schedule appointments for licensed agents. Verified client information, identified needs, and maintained accurate CRM records. Applied persistence, objection handling, and follow-up strategies to increase appointment conversion rates. Netlink Voice Sales Development Representative (SDR) Performed outbound prospecting and cold calling to generate and qualify sales leads. Built rapport with prospects, identified pain points, and warmed up leads for handoff to closers. Utilized phone, SMS, and email outreach to nurture leads and drive pipeline growth. If you want, I can: Quantify results (KPIs, call volume, conversion rates) Shorten this for a 1-page resume Reformat it for LinkedIn Experience Just tell me make it a one pager Here is your 1-Page Professional Experience section — concise, clean, and results-focused: PROFESSIONAL EXPERIENCE Netlink Voice Sales Development Representative Conduct outbound prospecting, cold calling, and multi-channel outreach (phone, SMS, email). Qualify leads, build rapport, and nurture prospects to drive pipeline growth. Overcome objections and warm up interested leads for successful handoff to closers. Allstate Insurance Appointment Setter | Mar 2025 – Nov 2025 Qualified insurance leads and scheduled appointments for licensed agents. Verified client information and maintained accurate CRM records. Applied consistent follow-ups to improve conversion rates. Frontier Communications Technical Support Specialist – Business Accounts | May 2022 – Sept 2024 Provided advanced troubleshooting for internet, voice, and connectivity services. Resolved escalated business account issues while maintaining service efficiency. Strengthened client relationships through proactive communication and follow-ups. Freelance – Personal Virtual Assistant | Dec 2021 – May 2022 Delivered administrative support including email management, scheduling, and client coordination. Assisted with process organization and remote operational tasks. VXI Holdings | Sutherland Global Customer Service & Technical Support Representative (AT&T / DirecTV) | Feb 2019 – Nov 2021 Handled high-volume inbound calls for AT&T and DirecTV. Diagnosed technical, billing, and account-related issues with strong first-call resolution focus. Met quality, compliance, and performance metrics in fast-paced environments.