Paula
Get to Know Me
Watch a brief introduction that highlights my professional background and areas of expertise.
Professional Summary
Highly motivated and results-driven professional with extensive experience in sales, account management, lead generation, and customer service. Proven success in managing teams, maintaining client relationships, and driving business growth through strategic communication and organization. Skilled in social media management, operations, and AI-assisted marketing, with a strong ability to adapt and deliver results in fast-paced environments.
Key Skills
Sales & Lead Generation
Account Management
Customer Service & Client Relations
Social Media Management
Team Leadership & Supervision
Marketing & Campaign Strategy
AI Tools & Automation
Graphic Design & Content Creation
Appointment Setting & Follow-ups
Contract & Invoice Management
Communication & Negotiation
Website Management & Updates
Problem Solving & Conflict Resolution
Data Entry & CRM Management
Time Management & Organization
Professional Experience
Haven of Humanity — Marketing & Operations Manager
Jan 2025 – Present
Manage social media, website, and marketing campaigns using AI tools.
Create graphics, handle invoices, and prepare client agreements.
Generate and follow up on leads; serve as main contact for clients and partners.
Coordinate with case managers and resolve client concerns.
DOXA Talent — Team Manager / Lead Generation Specialist
Oct 2024 – Jan 2025
Supervised 9 Career Coaches and managed daily operations.
Sourced leads via LinkedIn Recruiter and scheduled appointments.
Responded to client inquiries and supported team efficiency.
Clipboard Health — Sales Development Rep / Account Executive
Oct 2019 – Jul 2023
Managed accounts, billing, and client reactivation.
Handled lead generation and outreach for healthcare clients.
Provided customer support and maintained updated contracts.
Visaya KPO — Customer Service Representative
Oct 2008 – Jun 2010
Assisted students enrolling in U.S. colleges (online and campus-based).
Matched prospects with accredited schools and guided them through admission.
Convergys Service Inc. — Customer Service Associate
Oct 2012 – Mar 2014
Supported DIRECTV customers with billing, credits, and service reinstatement.
Delivered quality service and ensured customer satisfaction.
.png)
.png)
.png)
.png)
.png)
.png)
.png)
.png)
.png)