I have extensive experience in sales development, business development, quality assurance, and team leadership across BPO and remote sales environments. I currently work as a Sales Development Representative, where I handle outbound calls, emails, and social media outreach to generate and qualify leads. I book appointments, update CRM systems, follow up with warm leads, and consistently meet daily and monthly targets. I work closely with sales and marketing teams to improve lead quality and conversion. Previously, I worked as a Business Development Specialist, where I identified new business opportunities through market research and cold outreach. I built strong client relationships, prepared and presented proposals, supported negotiations, and helped close deals while staying updated on market trends and competitors. I also have strong experience in quality assurance and team leadership. As a Quality Analyst, I monitored calls, evaluated agent performance, prepared quality reports, and coached team members to improve performance. Earlier in my career, I worked as a Team Leader in the Collections Department, managing daily workloads, tracking KPIs, and coaching team members to meet goals. I started my career as a Customer Service Representative, handling customer inquiries, loan applications, and payments while delivering accurate and professional support.