Mark James
Get to Know Me
Watch a brief introduction that highlights my professional background and areas of expertise.
Professional Summary
I have almost 12 years of combined experience in customer service and sales. I spent a little over 3 years as a Customer Service Manager, and around 8 years in outbound sales—both warm and cold calling—for upselling and acquisition. I’ve sold a variety of products like internet services, cable TV, home security, kitchenware, and most recently, car engines. I’m also comfortable using different CRMs like Salesforce and HubSpot.
Overall, I’m someone who enjoys connecting with people, solving problems, and hitting sales targets.
Key Skills
Outbound Sales (Cold & Warm Calling)
B2B and B2C Sales
Lead Generation & Prospecting
Appointment Setting
CRM Management (HubSpot, Salesforce)
Pipeline Management
Customer Communication & Relationship Building
Quoting & Order Processing
Target-Driven and Results-Oriented
Time Management & Organization
Remote Work Efficiency
Adaptability & Problem-Solving
Professional Experience
Reman Group Inc. (U.S. B2B) – Territory Sales Manager
Managed U.S. accounts for remanufactured engines and transmissions.
Maintained client relationships, processed orders/warranties, and met monthly targets.
Orbio World – Outbound Sales Representative
Sold various consumer products using Salesforce CRM.
Generated 9–10 sales daily and consistently met goals.
Maclean Financial (U.S. B2B) – Sales Development Representative
Made 300+ outbound calls/day to U.S. businesses.
Used HubSpot for lead generation, appointment setting, and quote creation.
Telus International (Canada) – Customer Sales Solutions (Outbound)
Handled cold/warm calls for Internet, Cable, Home Phone, and Home Security services.
Focused on customer acquisition and achieved daily/monthly targets.
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