I bring over 16 years of experience spanning customer service, technical support, quality assurance, and virtual assistance. I started my career in call centers, where I mastered troubleshooting, billing support, and client care for global brands like Virgin Mobile, Verizon, Marriott, Hawaiian Airlines, and Walmart. Over the years, I’ve expanded into quality assurance, process improvements, and team training, building a solid foundation in both customer satisfaction and operational efficiency. In recent years, I transitioned into virtual assistant and sales roles, managing inbound/outbound communications, appointment setting, and closing deals for timeshare exit and solar services. I also gained experience in digital outreach, influencer marketing, and lead generation. Today, I continue to support businesses by combining customer service excellence with modern tools like Salesforce, HubSpot, ServiceNow, GoHighLevel, and Airtable.