Keir
Get to Know Me
Watch a brief introduction that highlights my professional background and areas of expertise.
Professional Summary
Dedicated and results-driven Customer Support and Sales Professional with experience across e-commerce, telecommunications, and sales development. Proven ability to manage high-volume customer inquiries, resolve technical issues, and streamline CRM processes to improve efficiency and data accuracy. Known for delivering excellent customer experiences while supporting business goals through clear communication, analytical problem-solving, and proactive relationship management.
Key Skills
CRM & Pipeline Management: GoHighLevel, Zoho CRM (lead tracking, automation, reporting, data hygiene)
Business Communication Tools: Outlook, Slack, Google Meet, Zoom, Microsoft Teams
Call, SMS & Outreach Systems: JustCall Dialer, Zdialer (high-volume calling, follow-ups, call logging)
Scheduling & Productivity Tools: Asana, Google Workspace (calendar management, task coordination, deadlines)
Customer Support & Technical Troubleshooting: Issue diagnosis, escalation handling, and resolution tracking
Sales Support & Upselling: Needs analysis, value-based communication, cross-selling opportunities
Data Entry & Records Management: Accurate documentation, CRM updates, and data organization
Professional Experience
Sales Development Representative & Customer Support Specialist — Yarbo
November 2023 – February 2025
Conducted outbound outreach via calls, email, and SMS to generate and qualify leads.
Delivered real-time customer support through live chat, email, and phone channels.
Maintained accurate and up-to-date records in CRM systems while preparing daily performance summaries.
Prioritized and managed multiple tasks effectively to meet deadlines in a fast-paced environment.
SMS Appointment Setter — Lead Listings
September 2023 – December 2023
Scheduled and coordinated client appointments while managing leads in GoHighLevel CRM.
Filtered, nurtured, and followed up with leads to improve booking conversion rates.
Customer Support Representative — IQOR
April 2022 – August 2022
Handled customer inquiries, order modifications, and cancellations with professionalism and efficiency.
Increased revenue through effective upselling and product recommendations.
Ensured accurate and organized customer records in the company database.
Customer/Technical Support Representative — Qualfon
August 2019 – September 2021
Resolved customer issues related to billing, data usage, and account management in compliance with company policies.
Contributed to process improvements to enhance overall customer experience.
Protected confidential customer information with strict adherence to data privacy standards.
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