Jerome
Get to Know Me
Watch a brief introduction that highlights my professional background and areas of expertise.
Professional Summary
I’m a dedicated and goal-driven professional with more than five years of experience in the BPO industry. I’ve handled different roles such as Sales Development Representative, Customer Service, and Data Entry, supporting both local and U.S.-based clients. I’m comfortable using tools like Salesforce and Outreach, and I’m used to handling leads, follow-ups, and customer concerns. I work well with a team but can also perform tasks independently. I value good communication, time management, and consistency in meeting targets.
Key Skills
Lead Generation and Prospecting
Customer Service and Client Support
Sales and Appointment Setting
CRM Management (Salesforce, Outreach)
Data Entry and Administrative Tasks
Strong Communication and Phone Etiquette
Time Management and Organization
Adaptable and Works Well Under Pressure
Team Collaboration and Independence
Microsoft Office and Computer Literacy
Professional Experience
I have over five years of experience working in the BPO industry, handling different roles such as Sales Development Representative, Insurance Specialist, Data Entry, and Customer Service. Most recently, I worked at 8x8 Inc. as a Sales Development Representative, where I helped the sales team with outbound prospecting, qualifying leads, and setting appointments for Account Executives. I handled CRM tools like Salesforce and Outreach, managed client records, and made sure every lead was properly followed up.
Before that, I worked with CoverDesk LLC as an Insurance Specialist and Data Entry Specialist. My tasks included creating quotes, processing renewals, and coordinating with lenders and carriers for U.S.-based clients. This role helped me develop strong communication skills and attention to detail.
I also gained solid experience in customer service from companies like AFNI, VXI, TeleTech, and Concentrix. I handled billing concerns, account updates, technical support, and plan changes for different clients. These experiences trained me to stay patient, professional, and efficient when dealing with customers, whether through phone, email, or chat.
Overall, my background has helped me build strong skills in communication, organization, sales support, and customer relations. I’m confident that I can adapt quickly to new tools and processes while delivering quality work.
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