JEANETH
Get to Know Me
Watch a brief introduction that highlights my professional background and areas of expertise.
Professional Summary
Results-driven Sales Development and Customer Engagement professional with over 7 years of experience in lead generation, outbound prospecting, client communication, and customer support across B2B and B2C industries. Proven ability to build sales pipelines, nurture leads, qualify prospects, and conduct high-volume outreach using CRM tools such as HubSpot. Strong background in sales operations, e-commerce selling, appointment setting, and account management. Highly adaptable, organized, and committed to delivering consistent results in fast-paced environments.
Key Skills
Lead Generation & Prospecting, Outbound Calling & Client Outreach, Appointment Setting, Customer Service & Relationship Building, Sales Strategy Execution, Market Research & Data-Driven Targeting, Upselling & Customer Retention, KPI & Performance Tracking, Communication & Negotiation, Workflow Optimization, E-commerce Sales and Online Engagement
Professional Experience
1. Operations Manager / Sales Development – Sanlong Consumer Goods Trading
Aug 2022 – Present
>Managed operations while simultaneously handling prospecting, outbound messaging, and sales development across Shopee, Lazada, and TikTok.
>Generated leads from wholesale and retail buyers, qualified customers, and drove sales growth through consistent engagement.
2. Sales Development Representative – FlashCloud Intelligence (Remote)
Nov 2022 – July 2023
>Conducted outbound prospecting, nurtured leads, and scheduled qualified meetings.
>Maintained accurate prospect records in HubSpot CRM.
>Improved lead targeting, automated research tasks, and supported sales and >marketing alignment.
3. Customer Service Representative / Floor Support – Sykes Asia / Sitel Philippines
Nov 2020 – Jan 2022
>Handled inbound customer interactions with first-contact resolution.
>Performed upselling, managed escalations, and coached agents as Floor Support.
4. Senior Reservations Officer – Hanatour Philippines
Oct 2018 – Feb 2020
>Managed bookings, client communication, upselling, and sales coordination across suppliers and internal teams.
>Consistently exceeded sales targets and handled major group bookings.
5. E-commerce Owner – Shopee Store (Saupao / Little Hearts)
Jan 2023 – Present
>Managed full-cycle sales operations: prospecting, analyzing buyer behavior, crafting offers, and retaining customers.
>Achieved 2,000+ units sold and over ₱1M in sales.
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