Janice
Get to Know Me
Watch a brief introduction that highlights my professional background and areas of expertise.
Professional Summary
Results-driven Customer Service and Sales Professional with nearly 10 years of experience in outbound calling, appointment setting, lead qualification, and client support across B2B and B2C environments. Proven ability to engage decision-makers, follow scripts with confidence, and consistently meet or exceed performance targets. Highly skilled in CRM systems including HubSpot, GHL, Atlas CRM, Kixie, and RingCentral, with a strong command of professional English communication. Known for reliability, strong work ethic, and the ability to work independently in remote, fast-paced settings while maintaining excellent call quality and accurate documentation.
Key Skills
Outbound Calling & Cold Calling
Appointment Setting & Lead Qualification
B2B & B2C Sales Support
Customer Service & Client Relationship Management
Script Adherence & Objection Handling
Professional English Communication (Verbal & Written)
CRM & Dialer Tools: HubSpot, GHL, Atlas CRM, Kixie, RingCentral, Odoo
Call Documentation & Accurate Data Entry
Follow-ups, Scheduling & Calendar Management
Time Management & Self-Motivation
Remote Work Discipline & Reliability
Upselling, Cross-Selling & Customer Retention
Professional Experience
Senior Sales Consultant / Team Leader – Solar4Good
Closed sales, created proposals, and supported team performance
Managed appointments, CRM updates, and client follow-ups
Sales Development Representative (SDR) – In-Flow
Conducted outbound B2B calls to qualify leads
Booked appointments and maintained accurate CRM records
Executive Assistant / Appointment Setter – Core Assist
Lead generation, outbound outreach, and calendar management
CRM management and sales team coordination
Appointment Setter / Cold Caller – Systematic Solar
Made outbound calls using scripts to set qualified appointments
Customer Service Representative / Subject Matter Expert – Concentrix
Provided technical support, billing assistance, and upselling
Outbound Sales Representative – Transparent BPO
High-volume outbound calls and lead qualification
.png)
.png)
.png)
.png)
.png)
.png)
.png)
.png)
.png)