Customer Service Specialist / Virtual Assistant Remote, supporting U.S. and Global Clients Delivered top-tier customer support via phone, email, and chat, consistently achieving high client satisfaction and one-call resolution. Assisted in CRM management, data entry, and pipeline nurturing, freeing up sales teams to focus on closing deals. Coordinated and supported administrative tasks, schedule management, and project workflow for high-performance teams. Sales Development Representative (SDR) / Lead Generator Lead Generation & Outbound Outreach Managed cold calling and multi-channel outreach campaigns (SMS, email, phone) to generate qualified B2B leads for diverse industries, including SaaS, insurance, real estate, and financial services. Used skip tracing, data enrichment, and customized scripts to build prospect lists aligned with clients’ Ideal Customer Profiles (ICPs). Booked meetings and appointments for executives and closers, helping drive revenue and expand sales pipelines. Property & Operations Support Back-Office, Airbnb, and Property Management Handled operational tasks for property management clients, including guest communication, maintenance coordination, and listing optimization. Worked with virtual assistants to maintain high standards of service, ensuring clients’ properties operate efficiently and generate returns. Project-Based Role – SDR Consultant (Worked with U.S.-based company OrthoFX) Led lead-generation campaigns for dental health-related sales, scheduling appointments, and creating outreach sequences. Supported CRM updates, pipeline tracking, and follow-up processes, contributing to scalable outreach.