Ilyn

Virtual Assistant

Get to Know Me

Professional Summary

Results-driven Sales Development Representative with proven experience in B2B cold calling, lead generation, appointment setting, and business development. Skilled at engaging decision-makers, qualifying prospects, and uncovering business needs through high-volume outbound outreach. Adept at building rapport quickly, handling objections, and consistently setting high-quality meetings that drive pipeline and revenue growth. Highly adaptable and performance-oriented, with a strong ability to manage multiple priorities, exceed activity targets, and thrive in fast-paced, metrics-driven sales environments.
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Key Skills

1. B2B Cold Calling & Outbound Prospecting 2. Lead Generation & Qualification 3. Appointment Setting & Pipeline Development 4. Business Development & Market Research 5. High-Volume Call & Email Outreach 6. Objection Handling & Consultative Selling 7. Relationship Building & Stakeholder Engagement 8. CRM Management (Salesforce, HubSpot, etc.) 9. Sales Metrics, KPIs & Target Achievement 10. Time Management & Multi-Tasking 11. Cross-Functional Collaboration 12. Adaptability in Fast-Paced Sales Environments

Professional Experience

Sales Development Representative (SDR) Master Cleaning Corp. – Utah, USA | Aug 2024 – Present * Generate B2B pipeline through cold calling, email, and LinkedIn outreach targeting C-suite and procurement leaders. *Qualify prospects by identifying facility management needs and positioning tailored cleaning solutions. *Schedule high-quality meetings and demos for the sales team, contributing to new business growth. *Maintain accurate CRM records and collaborate with sales leadership to improve outreach effectiveness. *Consistently meet or exceed lead generation and appointment-setting targets. Sales Development Representative (SDR) Hometown Home Buyers – Florida, USA | Sep 2022 – Aug 2024 *Conducted high-volume outbound cold calls targeting FSBOs, expired listings, geographic farms, COIs, and past clients. *Qualified inbound and outbound leads and converted them into appointments for buyer and listing agents. *Maintained consistent follow-up to nurture prospects and sustain a strong pipeline. *Partnered closely with agents to ensure smooth handoffs and maximize appointment-to-close outcomes. Business Development Representative (BDR) Crewbloom – New York, USA | Jun 2019 – Jul 2022 *Prospected and qualified B2B clients for staffing solutions through calls, email, and social outreach. *Assessed hiring needs and business fit to deliver qualified opportunities to Account Executives. *Built and maintained a strong sales pipeline through relationship-driven engagement. *Consistently exceeded KPIs for lead generation, meetings booked, and conversions. Sales Development Representative (SDR) Ordermate Australia – VIC, Australia | Mar 2016 – Feb 2019 *Generated leads in the restaurant and hospitality sector through outbound prospecting. *Qualified decision-makers for digital marketing services including SEO, PPC, and web solutions. *Scheduled meetings and supported Account Executives in driving revenue growth. *Met or exceeded lead generation and appointment-setting quotas. Sales Development Representative (SDR) Lucina Egg Bank – San Diego, CA | Aug 2014 – Jan 2016 *Prospected healthcare providers and individuals seeking fertility solutions. *Conducted outbound outreach, qualified leads, and scheduled consultations with medical teams. *Built trust-based relationships while managing sensitive client needs. *Achieved monthly and quarterly lead and appointment targets. Business Development Representative (BDR) Monroe Consulting Group – BGC, Philippines | Apr 2011 – Jun 2014 *Generated new business for recruitment services through outbound prospecting and research. *Qualified decision-makers based on hiring needs and organizational fit. *Maintained a strong pipeline and supported contract and placement growth. *Consistently met or exceeded performance targets. Outbound Cold Caller Perth Solar Force – Perth, Australia | Nov 2009 – Feb 2011 *Conducted high-volume cold calls to promote residential and commercial solar solutions. *Qualified leads, handled objections, and scheduled appointments for field sales teams. *Exceeded daily and monthly call and appointment goals. Customer Service Representative Citibank AU – Sydney, Australia | Mar 2007 – Sep 2009 *Delivered exceptional customer service across banking products and transactions. *Resolved issues efficiently while maintaining compliance and data security. *Cross-sold financial products and met customer satisfaction metrics.

Ilyn

Get to Know Me

Watch a brief introduction that highlights my professional background and areas of expertise.

Professional Summary

Results-driven Sales Development Representative with proven experience in B2B cold calling, lead generation, appointment setting, and business development. Skilled at engaging decision-makers, qualifying prospects, and uncovering business needs through high-volume outbound outreach. Adept at building rapport quickly, handling objections, and consistently setting high-quality meetings that drive pipeline and revenue growth. Highly adaptable and performance-oriented, with a strong ability to manage multiple priorities, exceed activity targets, and thrive in fast-paced, metrics-driven sales environments.

Key Skills

1. B2B Cold Calling & Outbound Prospecting 2. Lead Generation & Qualification 3. Appointment Setting & Pipeline Development 4. Business Development & Market Research 5. High-Volume Call & Email Outreach 6. Objection Handling & Consultative Selling 7. Relationship Building & Stakeholder Engagement 8. CRM Management (Salesforce, HubSpot, etc.) 9. Sales Metrics, KPIs & Target Achievement 10. Time Management & Multi-Tasking 11. Cross-Functional Collaboration 12. Adaptability in Fast-Paced Sales Environments

Professional Experience

Sales Development Representative (SDR) Master Cleaning Corp. – Utah, USA | Aug 2024 – Present * Generate B2B pipeline through cold calling, email, and LinkedIn outreach targeting C-suite and procurement leaders. *Qualify prospects by identifying facility management needs and positioning tailored cleaning solutions. *Schedule high-quality meetings and demos for the sales team, contributing to new business growth. *Maintain accurate CRM records and collaborate with sales leadership to improve outreach effectiveness. *Consistently meet or exceed lead generation and appointment-setting targets. Sales Development Representative (SDR) Hometown Home Buyers – Florida, USA | Sep 2022 – Aug 2024 *Conducted high-volume outbound cold calls targeting FSBOs, expired listings, geographic farms, COIs, and past clients. *Qualified inbound and outbound leads and converted them into appointments for buyer and listing agents. *Maintained consistent follow-up to nurture prospects and sustain a strong pipeline. *Partnered closely with agents to ensure smooth handoffs and maximize appointment-to-close outcomes. Business Development Representative (BDR) Crewbloom – New York, USA | Jun 2019 – Jul 2022 *Prospected and qualified B2B clients for staffing solutions through calls, email, and social outreach. *Assessed hiring needs and business fit to deliver qualified opportunities to Account Executives. *Built and maintained a strong sales pipeline through relationship-driven engagement. *Consistently exceeded KPIs for lead generation, meetings booked, and conversions. Sales Development Representative (SDR) Ordermate Australia – VIC, Australia | Mar 2016 – Feb 2019 *Generated leads in the restaurant and hospitality sector through outbound prospecting. *Qualified decision-makers for digital marketing services including SEO, PPC, and web solutions. *Scheduled meetings and supported Account Executives in driving revenue growth. *Met or exceeded lead generation and appointment-setting quotas. Sales Development Representative (SDR) Lucina Egg Bank – San Diego, CA | Aug 2014 – Jan 2016 *Prospected healthcare providers and individuals seeking fertility solutions. *Conducted outbound outreach, qualified leads, and scheduled consultations with medical teams. *Built trust-based relationships while managing sensitive client needs. *Achieved monthly and quarterly lead and appointment targets. Business Development Representative (BDR) Monroe Consulting Group – BGC, Philippines | Apr 2011 – Jun 2014 *Generated new business for recruitment services through outbound prospecting and research. *Qualified decision-makers based on hiring needs and organizational fit. *Maintained a strong pipeline and supported contract and placement growth. *Consistently met or exceeded performance targets. Outbound Cold Caller Perth Solar Force – Perth, Australia | Nov 2009 – Feb 2011 *Conducted high-volume cold calls to promote residential and commercial solar solutions. *Qualified leads, handled objections, and scheduled appointments for field sales teams. *Exceeded daily and monthly call and appointment goals. Customer Service Representative Citibank AU – Sydney, Australia | Mar 2007 – Sep 2009 *Delivered exceptional customer service across banking products and transactions. *Resolved issues efficiently while maintaining compliance and data security. *Cross-sold financial products and met customer satisfaction metrics.
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