Professional Experience Sales Development Representative — CoDev January 2025 – January 2026 Conduct outbound prospecting through calls, emails, and social channels to engage potential clients. Qualify leads based on business needs and readiness to buy, ensuring high-quality opportunities for account executives. Schedule discovery calls and demos while maintaining pipeline hygiene in the CRM. Track engagement, update lead information accurately, and support sales strategy with actionable insights. Sales & Travel Agent — ASAP Tickets (Dyninno) June 2023 – November 2024 Managed inbound leads and converted inquiries into confirmed travel bookings. Provided personalized solutions and guidance to customers, ensuring a positive client experience. Resolved ticketing issues, handled rebooking, and delivered after-sales support. Consistently exceeded monthly sales targets through effective communication and relationship building. Sales Development Representative — Google Ads November 2021 – April 2023 Prospected business owners to promote Google Ads solutions, uncovering client needs. Recommended tailored advertising strategies and provided consultative support to improve campaign performance. Achieved regular KPIs in outreach, conversions, and client satisfaction. Built strong client relationships and contributed to the growth of digital marketing accounts. Customer Service & Sales Representative — Qualfon April 2020 – August 2021 Delivered professional support for billing, service, and product inquiries. Identified upselling opportunities to enhance revenue and customer satisfaction. Maintained high customer satisfaction through clear, empathetic, and effective communication.