Donnie Ray
Get to Know Me
Watch a brief introduction that highlights my professional background and areas of expertise.
Professional Summary
Results-driven Business Development and Customer Support professional with extensive experience in sales development, lead generation, and administrative support. Known for clear communication, empathy, and strong process discipline, with hands-on expertise in CRM and productivity tools including HubSpot, Salesforce, Zapier, and Google Workspace. Reliable, detail-oriented, and effective in fast-paced, collaborative environments.
Key Skills
Business Development & Lead Generation
Appointment Setting & Follow-Ups
CRM Management (HubSpot, Salesforce)
Customer & Technical Support
Email and Chat Communication
Administrative Support
Documentation & Data Accuracy
Time Management & Multitasking
Professional Experience
Senior Business Development Representative
twiceasnice (Recruiting Firm) | Sept 2023 – Dec 2024
Handled cold calling, email outreach, and appointment setting
Maintained accurate prospect records and CRM data
Supported recruitment campaigns through consistent lead qualification
Technical Support Specialist
Infinity Support (Zapier) | June 2023 – March 2024
Provided technical support for automation workflows and integrations
Assisted users via email and chat with troubleshooting and setup guidance
Documented solutions and followed established support processes
QA & Development Coach
1000CallsADay.com | April 2019 – April 2023
Coached agents on performance, quality, and communication standards
Conducted call reviews and delivered actionable feedback
Supported process improvements and team development initiatives
Customer Support & Technical Roles
Sutherland (Google) | Sykes Asia | iQor | Sitel | LawnLove
Delivered customer service and technical support via phone, chat, and email
Performed administrative tasks, documentation, and account updates
Maintained quality, accuracy, and customer satisfaction across accounts
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