Coney
Get to Know Me
Watch a brief introduction that highlights my professional background and areas of expertise.
Professional Summary
Results-driven sales and customer service professional with nearly 14 years of experience in BPO, hospitality, e-commerce, and staffing. Proven expertise in outbound sales, lead generation, and client relationship management, with extensive experience communicating with international clients. Highly organized and self-motivated, able to manage multiple tasks and leads efficiently in a remote environment while consistently exceeding performance targets.
Key Skills
Outbound Sales & Lead Generation
Customer Service & Relationship Management
Cold Calling & Email Outreach
CRM Management & Data Entry
Client Communication
Time Management & Task Prioritization
Problem Solving & Conflict Resolution
Remote Work & Self-Motivation
Professional Experience
Sales Development Representative
Go2 | September 2021 – November 2025
Initiated outbound communications via calls, emails, and social media to engage potential clients and qualify leads.
Conducted research using LinkedIn and CRM databases to build a qualified lead list.
Managed and maintained a high-volume sales pipeline.
Used HubSpot to update client profiles and track interactions.
E-Commerce Customer Support
Mobelaris | May 2020 – September 2021
Responded to customer inquiries via calls, emails, and live chats promptly and professionally.
Processed orders accurately and ensured timely fulfillment.
Resolved complaints on Trustpilot, identifying issues and providing effective solutions.
Reservation Sales Specialist
IHG | April 2018 – May 2020
Managed reservations and entered details into the system.
Handled 60+ calls and 30+ emails daily, addressing customer concerns efficiently.
Supported guests and partners throughout the booking and booking-related processes.
Customer Service / Escalation
SITEL | July 2010 – April 2018
Handled customer complaints and escalations professionally.
Performed administrative tasks including call evaluations and filing disputes.
Assisted in training and supporting new hires.
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