Quality Assurance Analyst Contact DB (Callbox Sales and Marketing Solutions) December 2022 – October 2023 - Evaluated and verified the quality and accuracy of generated leads before handover to the sales team. - Monitored and audited outbound calls and communications to ensure compliance with company standards. - Provided feedback and coaching to agents to enhance performance and improve lead quality. - Created QA reports and performance summaries to identify areas for process improvement. - Contributed to increasing lead-to-conversion rates through consistent quality monitoring and feedback. Sales Development Representative Contact DB (Callbox Sales and Marketing Solutions June 2021 – December 2022 - Conduct outbound prospecting through calls, emails, and social media to generate and qualify leads. - Identify client needs and match them with suitable products or services to create sales opportunities. - Maintain and update leads in the CRM system, ensuring data accuracy and follow-up efficiency. - Collaborate with the sales and marketing teams to align outreach strategies and optimize conversion rates. - Achieved consistent lead generation targets, contributing to overall revenue growth and client acquisition. Technical Support Staff / Administrative Assistant Commission on Audit - LGU Del Carmen January 2020 – June 2021 - Performed administrative and technical support tasks including data entry, report preparation, and document management. - Assisted in resolving system and operational issues, ensuring smooth workflow and minimal downtime. - Supported internal departments by managing schedules, handling inquiries, and maintaining organized records. - Streamlined office processes, improving efficiency and communication across teams. - Demonstrated adaptability and attention to detail in performing both technical and administrative duties.