Sales Development Representative with eight years of combined experience in customer support, sales, and virtual assistance across international environments. Experienced in phone-based support, post-purchase follow-ups, scheduling coordination, and CRM management for UK and US clients. Primary channels include inbound calls, outbound follow-ups, and CRM documentation using platforms such as Zendesk and Trello. Strengths include customer retention, upselling support, appointment coordination, and maintaining service quality in high-volume settings.

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Customer support and sales professional with approximately eight years of experience supporting international clients in phone-based service, virtual assistance, and ESL education roles. Has handled high-volume inbound calls, post-purchase coordination, scheduling, technical guidance, and CRM record management while supporting upselling and referral generation. Experience includes working with US and global clients, managing irate and elderly customers, maintaining accurate documentation, and operating effectively in remote and night-shift environments with consistent service quality and attention to detail.