Catherine
Get to Know Me
Watch a brief introduction that highlights my professional background and areas of expertise.
Professional Summary
Results-driven Sales Development Representative, Appointment Setter, and Customer Service Professional with over 15 years of experience supporting B2B, hospitality, e-commerce, and enterprise clients. Proven expertise in lead generation, cold calling, appointment setting, CRM management (HubSpot, Salesloft, Zendesk), and end-to-end customer support across phone, email, and live chat. Strong background in order management, executive assistance, and operations, with a track record of meeting targets, handling high-pressure environments, and delivering exceptional client experiences. Highly organized, deadline-driven, and adaptable, with experience supporting startups, BPOs, and global companies.
Key Skills
I’m experienced in outbound sales and lead generation, including cold calling, B2B lead qualification, appointment setting, and demo scheduling, and I’m comfortable managing CRMs like HubSpot and Salesloft. On the customer service side, I enjoy helping clients via phone, email, and live chat, resolving issues, handling escalations, and keeping everything running smoothly. I stay organized and focused, juggling multiple tasks, prioritizing effectively, and communicating clearly, which helps me work efficiently and build great relationships with clients and colleagues.
Professional Experience
Sales Development & Appointment Setting – Canary Technologies, Dotcom Design, Go2
Handled outbound calls, qualified B2B leads, scheduled meetings/demos, and maintained CRMs (HubSpot, Salesloft).
Order Management – Rosemount Analytics / Emerson Electric Asia
Managed orders, updated systems, coordinated with manufacturing and sales teams, and ensured accurate purchase orders.
Customer Service – American Express, Stream Global Services
Resolved client inquiries via phone, email, and chat, managed accounts, and consistently met KPIs.
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