Sales Development Representative with extensive experience in customer service and client support across BPO and e-commerce industries. Skilled in managing inbound and outbound customer communications via calls and email, handling inquiries, resolving issues, and providing white-glove service. Experienced in supporting and leading teams, maintaining CRM records, and using project management tools to ensure timely follow-ups and customer satisfaction. Demonstrates strong organizational and time management skills, effectively balancing high-volume client interactions with complex scheduling requirements.

‍

Nearly eight years of experience in customer service, team leadership, and e-commerce support. Roles have included customer service agent, team leader, and client support specialist, managing high-volume inquiries, resolving issues, and providing detailed guidance to clients. Experienced with both BPO and remote work environments, supporting international clients in sectors such as e-commerce, transportation, and senior customer care. Responsibilities have included handling calls and emails, supervising agents, maintaining CRM records, managing project updates, and ensuring client satisfaction through timely communication and issue resolution.